Below are frequently asked questions about our part-time house cleaning service in Singapore. If your question is not listed here, please contact us directly.
Our cleaners are Singaporeans, PRs, and trained cleaners from Myanmar and Malaysia. All cleaners can communicate in English and are experienced in residential house cleaning.
We will try to accommodate your preference. However, assignment depends on availability. All our cleaners can communicate in English and follow cleaning instructions clearly.
For weekly or regular cleaning services, we aim to assign the same cleaner for consistency. If your regular cleaner is unavailable due to leave or illness, a replacement may be arranged subject to availability.
Yes. Our job scopes are flexible. You may prioritise tasks within the booked hours.
For example:
If 3 hours are used for ironing, the remaining 1 hour will be allocated to cleaning tasks. We recommend planning priorities in advance to maximise time.
In most cases, cleaners complete the standard job scope within the scheduled hours.
If the home is unusually dusty or additional tasks are requested, time extension is available at $20 per hour per cleaner (subject to availability).
Please inform us in advance if you have extra tasks beyond standard cleaning scope.
Our cleaners handle items carefully. However, we advise customers to keep jewellery and valuables secured to avoid misunderstandings.
SG Home Cleaning’s maximum liability is up to $90 per incident.
We are not responsible for damage caused by normal wear and tear.
Yes. If you are not satisfied, we can arrange a replacement cleaner without additional replacement fees (subject to availability).
We recommend trying a cleaner for at least one month, as familiarity improves cleaning efficiency.
Yes. A down payment is required to confirm your booking. The amount varies depending on the selected cleaning package.
Down payment is required via bank transfer or ATM transfer.
The remaining balance is payable in cash to the cleaner after the cleaning session.
• Cancellation more than 24 hours before appointment: $50 cancellation fee
• Cancellation less than 24 hours before appointment: down payment will be forfeited
Yes. Please inform us at least 24 hours before your appointment.
• Rescheduling with less than 24 hours’ notice: $50 fee
Regular cleaning packages are usually completed within 30 days.
We allow postponement up to 2 weeks.
Sessions postponed beyond 2 weeks may be forfeited.
Yes, we provide house cleaning service across Singapore.
A transport surcharge may apply for locations where public transport is not easily accessible (e.g., Sentosa or remote areas).
Our cleaners can start between 8:30am and 9:00pm.
Yes. Weekend and public holiday cleaning is available with surcharge.
One assigned cleaner will be in charge during the session.
We encourage customers to inspect the house after cleaning. If any area requires improvement, the cleaner will re-clean before leaving.
Regular cleaning packages are usually completed within 30 days.
We allow postponement up to 2 weeks.
Sessions postponed beyond 2 weeks may be forfeited.
If you need clarification or wish to book our SG Home Cleaning service, please contact us:
WhatsApp: 9625 3079
Email: enquiry@sghomecleaning.com
